Refund policy

Refund policy

Because our coffee and tea are roasted and packed fresh to order, we don't accept returns of opened products simply due to a change of mind. Your satisfaction still matters to us, so here's how we handle issues:

Damaged or incorrect orders
If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at info@coffeeur.com with your order number and a photo of the issue, and we'll send a replacement or issue a refund — no need to send anything back.

Not loving your blend?
If a coffee or tea just isn't for you, reach out within 14 days of delivery and we'll help make it right with a replacement or store credit on your next order.

Unopened items
Unopened, unexpired products can be returned within 30 days of delivery for a refund. Contact us at info@coffeeur.com to start a return — items sent back without first requesting one won't be accepted.

Refunds
Once approved, refunds are issued to your original payment method within 5-10 business days.

Questions? Email us anytime at info@coffeeur.com.